General questions

You can insert your coupon code during check out: 

You can chat with us using the Whatsapp chat on our website [see icon at bottom right corner] during office hours (9am to 5pm, Mondays to Fridays).

 

Alternatively, please use our contact form, or email us at hello@kttfinewine.sg.

 

We will get back to you within 48s hours (on weekdays).

Yes, please read our privacy policy for details.

Orders

Simply follow these 3 steps:

  1. Add your wine of choice to your cart.
  2. Check your cart content
  3. Complete payment by following the instructions at the checkout page.

You’ll receive an email with your purchase and delivery details. Should you require additional help with your order, please feel free to contact us.

Yes. 

 

Please contact us at sales@kttfinewine.sg or give us a call at 6747 7666  (during office hours) for assistance in amending your order.

 

Please understand changes are subjected to availability of goods. Delivery fee applies for orders below $150.

For orders cancelled with 24 hours, you will get a refund of the full amount less a fee equivalent to 5% of your order value to cover credit card and administrative charges.

 

For orders cancelled after 24 hours from purchase, you will get a 50% refund to cover the restock and administration fees.

Refunds will be made to your credit card.

 

We will offer full refunds if the item(s) you purchase is out of stock.

Please contact us at sales@kttfinewine.sg or call us at 6747 7666 (during office hours) as soon as possible to amend your delivery address.

 

Should your order be dispatched, kindly note that there will be a re-delivery fee of S$20.

Payment

We accept payment via:

  • Credit Card (Visa and MasterCard)
  • Apple Pay / Google Pay

You can select your payment methods during check out. 

If you require assistance, please contact us at 6747 7666 (during office hours).

Or Whatsapp us at 8889 2400.

Delivery

There will be a delivery fee of S$30 per order.  Orders above S$150 will enjoy FREE delivery. 

Yes, free delivery is provided for orders of $150 and above. 

Self-collection is free.

We ship any where within Singapore.

Your order will be delivered 2 working days after you’ve placed your order. You will be able to select your preferred date and time slot when you check out.

 

We deliver on Tuesdays to Fridays at 9am to 12pm or 2pm to 5pm. We do not deliver on weekends or public holidays.

 

We will inform you immediately via phone or email should there be delays due temporary inventory stock outs or unforeseen circumstances.

You will be able to select your preferred date and time slot when you check out.

 

If you require assistance, please contact us at 6747 7666.

You’ll be able to select a delivery date and time slot during checkout. If you are not sure that there’ll be someone to receive your order, do inform us to call before delivery (you can leave a remark during checkout too).

 

Kindly note that if the delivery is rejected or not received during your selected date and time, there will be a re-delivery fee of S$20. 

 

Re-delivery fee will be charged for every failed delivery attempt.

 

We reserve the right to request for your order to be collected at our office after 2 failed delivery.

 

If you miss your delivery, please email us at hello@kttfinewine.sg or call us at 6747 7666. We will do our best to reschedule your delivery as soon as possible.

Returns

For orders cancelled with 24 hours, you will get a refund of the full amount less a fee equivalent to 5% of your order value to cover credit card and administrative charges.

For orders cancelled after 24 hours from purchase, you will get a 50% refund to cover the restock and administration fees.

Refunds will be made to your credit card.

We will offer full refunds if the item(s) you purchase is out of stock.

Yes, please call us at 6747 7666 / whatsapp us at 8889 2400 within 2 working days of receiving your wines.

 

We encourage you to check your orders upon delivery as well. You can return any damaged items to our delivery crew. 

 

We will process your refund upon notice, you will also receive an email update with regards to your order. 

Please understand that we have a small team. Do allow us at least 1 working day to process the refund

Please call us at 6747 7666 or whatsapp us at 8889 2400 within 7 working days of receiving your wines.

Bulk Purchases

If you wish to purchase more than 12 bottles of the same wine, please contact us at orders@kttfinewine.sg

We would be pleased to recommend wines to suit your needs. 

 

Do contact us at orders@kttfinewine.sg or 6747 7666 and we’ll link you up with our wine sommelier.

Corporate Purchases

Yes we do. KTT Fine Wine has been supplying quality wines to various established F&B outlets for the past 10 years.

 

Do contact us at orders@kttfinewine.sg or 6747 7666 for our wholesale catalog.

Yes we can. 

Do contact us at orders@kttfinewine.sg or 6747 7666. Our wine sommelier will guide you through the process.

Wine Tasting Sessions

Please check our Events page for all the latest updates!

If you are not able to make it 5 working days before the wine tasting session, a refund (less bank charges) can be issued to you.

 

Please contact us immediately at 6747 7666, we will do our best to help you.

Please understand that we are not able to provide refunds or cancellation on Wine Tasting tickets from 5 working days before the actual session.

However, your ticket is transferable, you can get a friend to attend the wine tasting session in your place instead.